UBC Library Document Delivery Service
(UBC DocDel)
See also Ordering & Retrieving materials from the ASRS Storage and Retrieval System
Guide to UBC Library Document Delivery Service What is UBC DocDel?
UBC DocDel (UBC Library Document Delivery) is a service that retrieves UBC Library materials for you. This service is offered through the UBC Library Catalogue and available to current UBC students, faculty, staff, and community borrowers. A valid UBC/Library card is required. To request materials not at UBC Library, use InterLibrary Loan. To request items whose location in the UBC Library catalogue is "ASRS", follow these instructions.
Is there a charge for DocDel?
Fees apply for most services. Please refer to the fee schedule below.
Document delivery is free to UBC faculty, staff, students and hospital staff for the following services:
- Book and article delivery from one UBC Campus to another (UBC Point Grey, UBC Robson Square, UBC Okanagan, UBC teaching hospitals: Hamber, BMB and St Paul's libraries)
- to UBC undergraduate students and faculty in the Island Medical Program or Northern Medical Program
- to UBC distance education students who are enrolled with the Interlibrary Loans Dept.
- to UBC students, faculty and staff who qualify for Enhanced Library Services ( books retrieved for pickup only)
Turnaround Time
- Orders received by 5pm are processed by 5pm the next day, Monday through Friday
- Fax delivery requests are filled within 24 hours
- Items for pick-up are normally available within 24 hours and are held for 3 days
- Campus mail delivery (including intercampus between UBC Okanagan and UBC Vancouver) takes 2-3 days
Place a UBC DocDel order
- Go to the UBC Library homepage at www.library.ubc.ca
- Choose Find
- Enter the full title of the journal/magazine/newspaper
- Select search by Journal/EJournal title
2. The following materials are not available via document delivery; please check before proceeding:
- Items out on loan, in bindery, etc. (order at a later date)
- Full issues of journals
- Items in Rare Books & Special Collections, Reference, Course Reserve, and other similar collections (some copying might be possible)
- Requests in excess of copyright law limits, e.g. full issues of journals
- Go to the library homepage at www.library.ubc.ca
- Click on the "Books and More' Tab
- Search for the book or journal/newspaper title
- Click on the title you are interested in to open up its record
- Click on 'Order via UBC Document Delivery' in the blue 'Actions' box on the top right of the page
- Follow the instructions on the subsequent page to complete the process
- When prompted, enter your UBC/Library card barcode and PIN. If you do not know or have forgotten your PIN, reset your Library PIN online, or come to the circulation desk at your closest UBC Library branch to have your PIN reset.
Check the status of your UBC DocDel order
Follow these steps to confirm your DocDel order or check if it’s ready for pick-up:- Go to the library homepage at www.library.ubc.ca
- Select My Library Account
- Choose the link Check DocDel or InterLibrary Loan requests . . . Log in here
- Enter your UBC/Library card barcode and PIN
- Click Go to display the item(s) that you ordered through UBC DocDel
Fees for all other UBC DocDel Requests:
UBC students, faculty and staff: |
Books/Articles |
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Retrieved for pick-up at the owning library
$5.00 per item
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Retrieved for delivery to office or home
$5.00 per item
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Books/Articles |
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Copied for pick-up or delivered on campus
$5.00 per item
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Delivered from one UBC Campus library to another
no charge |
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Delivered by mail in Canada or the US
$5.00 per item
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UBC community borrowers:NEW POLICY EFFECTIVE SEPTEMBER 21, 2010For Community Borrowers, book delivery between UBCO and UBCV campuses is free of charge. Fees apply to deliveries on the same campus or directly to the office or home. Please see below. |
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Individuals |
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Book or article pick-up or delivery by mail
$5.00 per item |
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Non-profit organizations |
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Book or article pick-up or delivery by mail
$12.00 per item |
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For-profit institutions |
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Book or article pick-up or delivery by mail
$20.00 per item, plus surcharge required by the UBC Access Copyright Agreement |
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UBC Access Copyright Surcharges |
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Book
$.25 per page |
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Newspaper article
$1.00 per article |
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Journal article (1-7 pages)
$4.00 per article |
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Journal article (8 or more pages)
$8.00 per item |
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Law report headnote or decision
$1.50 per item |
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Law report headnote and decision
$2.00 for both |
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UBC students, faculty and staff who qualify for Enhanced Library Services: |
Books |
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Retrieved for pick-up at a UBC library
No charge
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Delivered on campus
$5.00 per item
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Delivered by mail in Canada or the US
$5.00 per item
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Articles |
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Copied for pick-up at a UBC library
No charge
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Delivered on campus
$5.00 per item
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Delivered by mail in Canada or the US
$5.00 per item
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Contact Information
For additional information and assistance, please contact:
UBC Vancouver Campus Libraries |
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UBC Library Document Lending | |
UBC Vancouver Life Sciences Libraries |
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Woodward Biomedical Library
604.822.5553 (tel)
604.822.5596 (fax) |
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Biomedical Branch Library - VGH
604.875.4505 (tel)
604.875.4689 (fax) |
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Hamber Library
604.875.2155 (tel)
604.875.2195 (fax) |
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St. Paul 's Library
604.682.2344 ext. 6.2373 (tel)
604.806.8013 (fax) |
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UBC Okanagan Library |
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250.807.9115 (tel)
250.807.8003 (fax) |
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